Macy’s CEO Talk’s

Everyone tells new leaders to “hit the ground running.” Tony Spring thinks that’s the wrong advice. As Chairman and CEO of Macy’s Inc., Tony believes leaders should “hit the ground listening”, using their fresh perspective to ask questions, understand the business and learn what others may have stopped seeing. He also shares how 60,000 customer conversations shaped Macy’s transformation, why “conversation leads to conversion,” his Graveyard, Garden and Gym framework for managing ideas, and why